GambleZen Terms and Conditions

Welcome to GambleZen Casino. These Terms and Conditions govern your use of our website, https://gamblezen.com/en, and all services we provide, including our games, promotions, and account features. By creating an account or using our platform, you confirm that you accept these terms in full. If you do not agree with any part of these conditions, you must not use GambleZen Casino or attempt a gamblezen login.

1. Operator and Licensing

GambleZen is owned and operated by Altacore N.V. / Fortuna Games N.V., a company licensed and regulated under the Curaçao Gaming Control Board, license number OGL/2023/109/0075. We have operated since 2023, offering our services to players in Canada, Australia, Germany, Portugal, Brazil, Poland, Hungary, Italy, Chile and other international markets, in multiple languages including English, Canadian French, German, Portuguese, Danish, Polish, Italian and Hungarian.

2. Eligibility and Restricted Territories

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to register with casino GambleZen. We reserve the right to verify your age and identity at any time. Residents of certain countries, including but not limited to the United States, United Kingdom, France, Spain, Netherlands, Russian Federation, Ukraine and several other listed jurisdictions, are not permitted to open an account with us. We reserve the right to refuse service to customers from any additional jurisdiction at our sole discretion, even where our platform remains technically accessible.

3. Account Registration and Security

To play at GambleZen Casino, you must complete our registration process and provide accurate, current information. Only one account per person, household or IP address is permitted. You are responsible for keeping your gamblezen login credentials confidential, and we are not liable for losses arising from unauthorized access caused by your failure to protect your password. We may request identity verification documents (KYC) before processing withdrawals, and our team can be reached at kyc@gamblezen.com for any related queries.

4. Deposits and Currencies

We accept EUR, CAD and AUD. Payments received in any other currency will be converted at the prevailing exchange rate, with any exchange premium payable by you. The minimum deposit is €20 / C$30 at every welcome stage, and €500 / C$750 for our High Roller first deposit offer. We accept Visa, Mastercard, JCB, Discover, Skrill, Neteller, Jeton Wallet, MiFinity, Paysafecard and bank transfer. We do not accept cash or cheques, and any deposit made by a third party will be forfeited and returned to its rightful owner.

5. Withdrawals

The minimum withdrawal amount is €20. Our withdrawal limits are €2,000 per 24 hours, €5,000 per 7 days and €20,000 per 30 days, varying according to withdrawal method, VIP status and account activity. Wins exceeding €20,000 are paid in monthly instalments of up to €20,000, while progressive jackpot wins are paid in full. We allow one pending withdrawal per payment method, and depending on the method, one withdrawal request per 24 hours. Deposits must be wagered three times before any withdrawal request is submitted, and we will refuse a withdrawal if your total bets fall below your last deposit amount.

Withdrawal requests are typically processed within two banking days, though this may take longer due to payment channel restrictions, additional account checks, or public holidays. We may open a legitimacy check on winnings with our game providers, which can take between 3 and 14 days from the date of notification. Once approved, cash-out times generally range from 1 to 5 days.

6. Bonuses and Promotions

We offer a Welcome Bonus Pack of 500% up to C$5,450 / €3,625 plus 350 free spins spread across your first four deposits, each requiring a minimum of €20 / C$30. Any gamblezen promo code linked to a specific offer must be entered at the time of deposit. Free spins are credited on select Pragmatic Play titles automatically, without a separate gamblezen free spins no deposit request required for eligible offers.

Our High Roller Welcome Bonus applies to a first deposit of €500 / C$750 or more, granting 200% up to €1,500 / C$2,250 / A$2,500 plus 100 free spins. All bonus funds carry a wagering requirement of 40 times the bonus plus deposit amount, and free-spin winnings carry a 40 times wagering requirement. The maximum bet permitted while wagering any bonus, unless stated otherwise, is €5 / C$5, and each bonus must be used within 10 days of activation, after which it is cancelled along with any related winnings.

We also run a Wednesday Bonus, a Weekend Reload Bonus, Weekly Cashback of up to 30%, a Daily Bonus Map, Daily Missions, and our Bonus Shop and Wheel of Fortune promotions. Any gamblezen bonus code or gamblezen no deposit bonus codes we distribute are subject to individual terms, including maximum cashout limits, game restrictions, and expiry dates. Only one bonus may be active at a time, and deposit bonuses cannot be combined. A withdrawal request will cancel the ability to activate any previously unused bonus, and converted bonus funds must be withdrawn before making a new deposit.

7. Loyalty Program

Our loyalty program consists of five VIP levels represented by tiki masks: Zen Challenger, Veteran Zen, Serene High Roller, Master of Wagers, and Zen Grandmaster, offering cashback ranging from 10% to 30%. As you progress, we provide exclusive promotions, higher withdrawal limits, improved cashback rates and exchange rates, and a dedicated personal VIP manager reachable 24/7 through VIP Live Chat.

8. Games and Providers

We offer more than 12,000 games from leading studios including Microgaming, NetEnt, Evolution Gaming, Betsoft, Pragmatic Play, Play'n GO, Yggdrasil, Relax Gaming and others. Our library includes slots, live casino, table games, jackpots, video poker, craps, sic bo, Casino Hold'em, arcade games, tournaments and sports betting. GambleZen Casino is available on desktop and mobile devices, and our gamblezen casino mobile app-style browser experience is optimized for play on the go, with full VPN-friendly access.

9. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to GambleZen Casino. We are not liable for any losses resulting from technical failures, third-party payment issues, or your breach of these terms. You accept full responsibility for ensuring that your use of our services complies with the laws of your jurisdiction.

10. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or promotional changes. Continued use of your account after changes are published constitutes your acceptance of the revised terms. We recommend checking this page periodically.

11. Contact Us

If you have questions about these Terms and Conditions, our bonus policies, or your account, please contact our support team via LiveChat, available 24/7, or by email at support@gamblezen.com. For identity verification matters, reach us at kyc@gamblezen.com. We are here to help with anything from a gamblezen casino sign up query to detailed questions about withdrawal processing.