GambleZen Privacy Policy

At GambleZen Casino, we understand that your personal information matters to you, and protecting it matters to us. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit gamblezen.com, register an account, claim a promo code, or otherwise interact with our services. Our casino is operated under the ownership of Altacore N.V. / Fortuna Games N.V. and licensed by the Curaçao Gaming Control Board under licence OGL/2023/109/0075. By using our platform, you agree to the practices described below.

Information We Collect

When you complete a gamblezen casino sign up, we collect personal details such as your full name, date of birth, residential address, email, phone number and preferred currency (EUR, CAD or AUD). We at GambleZen also collect information whenever you enter a gamblezen promo code, redeem a gamblezen bonus code, or apply for a gamblezen no deposit bonus during registration or later gameplay.

• We gather registration and identity data, including documents submitted for KYC verification.
• We track your gaming activity, deposits, withdrawals and bonus usage to operate your account securely.
• We record technical data such as IP address, browser type and device information, including data collected through our gamblezen casino mobile app.
• We collect communication data when you contact our support team via email or LiveChat.

How We Use Your Information

We use your data to process your gamblezen casino login credentials securely, verify your eligibility for offers such as gamblezen free spins or a gamblezen casino no deposit bonus, and to prevent fraud, money laundering and underage access. Our Gamble Zen platform also relies on this information to manage your Wagering requirements, cashback tier, and VIP loyalty status shown through our tiki-mask levels.

We may also use your details to send promotional communications, including notices about a new gamblezen bonus code, tournaments, or seasonal offers, unless you have opted out of marketing messages.

Cookies and Tracking Technologies

Here at GambleZen, we use cookies and similar technologies to remember your session, keep you logged in, and recognise whether you have already used a promo code gamblezen offer. Cookies also help us understand how visitors navigate our site, including traffic originating from searches such as "casino gamblezen" or "gamble zen casino."

Our Gamble Zen mobile app and desktop site both collect device identifiers, operating system data and approximate location for security and fraud-prevention purposes. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit site functionality.

Data Sharing and Third Parties

We share your information only where necessary to operate our business. This includes payment processors such as Visa, Mastercard, Skrill, Neteller, Jeton Wallet and MiFinity, game providers including Microgaming, NetEnt, Evolution Gaming, Pragmatic Play and Play'n GO, and regulatory or law-enforcement bodies where legally required.

At GambleZen, we may also share limited data with affiliate and marketing partners who publish a gamblezen casino review, a gamblezen review or gamblezen reviews for informational purposes, but we never sell your personal information to unrelated third parties.

Know Your Customer (KYC) Verification

We at Gamble Zen require identity verification before processing withdrawals. This may involve proof of identity, proof of address, and payment method confirmation. Verification requests can be sent to kyc@gamblezen.com and are handled with strict confidentiality, typically within 3 to 14 days from notification.

Data Security

Our GambleZen Casino systems use industry-standard encryption, secure servers and restricted access protocols to protect your personal and financial information. While we take extensive measures to safeguard your data, no online transmission method is entirely risk-free, and we encourage you to use strong passwords for your account.

Data Retention

We at GambleZen Casino retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with licensing, tax and anti-money-laundering obligations. Once retention periods expire, we securely delete or anonymise your information.

International Data Transfers

Our Gamble Zen team may transfer and process your data outside your country of residence, including to Curaçao or other jurisdictions where our processors operate. We ensure appropriate safeguards are applied whenever data crosses international borders, in line with applicable data-protection standards.

Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data. Choose Gamble Zen with confidence, as we honour these rights and respond to verified requests within a reasonable timeframe.

• You have the right to request a copy of the data we hold about you.
• You may ask us to correct inaccurate information linked to your account.
• You can withdraw marketing consent at any time.
• You may request account closure or self-exclusion under our responsible gaming measures.

Restricted Jurisdictions

We do not knowingly collect data from individuals residing in restricted territories, including the United Kingdom, USA, Spain, France, the Netherlands, Ontario and other listed jurisdictions. Accounts identified as originating from restricted regions will be closed and any associated data handled according to applicable law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect regulatory, technical or operational changes. We encourage you to review this page regularly, as continued use of our services after updates constitutes acceptance of the revised terms.

Contact Us

If you have questions about this policy, your gamblezen login details, or how we handle your personal information, please contact our support team at support@gamblezen.com or our verification team at kyc@gamblezen.com. We are available 24/7 through LiveChat to assist with any privacy-related concerns.